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Kaataru Ride – Privacy Policy

Last updated: October 31, 2025

This Privacy Policy explains how Kaataru Ride (“we”, “our”, “us”) collects, uses, discloses, and protects personal information of users (“you”, “your”) when you use our mobile application, website, and services (collectively, the “Platform”).

By using Kaataru Ride, you consent to the collection and use of your data as described in this Policy.

1. Information We Collect

We collect the following categories of information:

1.1 Information You Provide

  • Account information: Name, phone number, email address, password, profile photo.
  • Verification details (Drivers only): National ID, driver’s license, vehicle registration, insurance, and photos.
  • Payment details: Mobile money account, payment history, and billing preferences.
  • Support requests: Any messages or communications you send to our support team.

1.2 Information We Collect Automatically

  • Location data: GPS data during trips for route matching, trip tracking, and safety.
  • Device information: Phone model, operating system, IP address, and app version.
  • Usage data: App interactions, trip history, crash reports, and feature usage.

1.3 Information from Third Parties

  • Payment service providers (e.g., mobile money operators).
  • Law enforcement or regulatory agencies (when legally required).
  • Marketing or analytics partners (with your consent).

2. How We Use Your Information

We use your personal data to:

  • Provide and manage ride-hailing services.
  • Match Riders with nearby Drivers.
  • Facilitate payments and process transactions.
  • Verify identity and ensure platform safety.
  • Communicate trip updates, promotions, or support messages.
  • Improve app performance and user experience.
  • Comply with legal and regulatory obligations.

3. Sharing of Information

We may share your information only in the following circumstances:

  • Between Riders and Drivers: Basic trip details such as name, contact number, and pickup/destination locations.
  • With service providers: Mobile money operators, payment gateways, and cloud hosting services.
  • With authorities: When required by law or in response to valid legal requests.
  • With consent: If you explicitly authorize us to share data for promotions or third-party integrations.

We do not sell, rent, or trade your personal data.

4. Data Retention

We retain your data:

  • For as long as your account remains active.
  • For up to five (5) years after account closure, as required for legal, tax, or regulatory compliance.

After that period, data is securely deleted or anonymized.

5. Data Security

We use administrative, technical, and physical safeguards to protect your information, including:

  • Encrypted data transmission (SSL/TLS).
  • Secure cloud storage with restricted access.
  • Verification checks for Drivers and devices.

However, no online platform is completely secure. You use Kaataru Ride at your own risk.

6. Your Rights

Under the Zambia Data Protection Act, you have the right to:

  • Access your personal data.
  • Request correction of inaccurate or outdated data.
  • Request deletion (“right to be forgotten”).
  • Withdraw consent for specific data uses.
  • Lodge a complaint with the Data Protection Commissioner.

You can exercise these rights by contacting us at .

7. Cookies and Analytics

Our App and website may use cookies or analytics tools to:

  • Measure traffic and app performance.
  • Remember user preferences.
  • Improve service delivery.

You can disable cookies in your device settings, but some features may not work properly.

8. International Data Transfers

While Kaataru Ride primarily stores data in Zambia, some service providers may process data in other countries. We ensure all such transfers comply with applicable data protection laws and use adequate security measures.

9. Children’s Privacy

Kaataru Ride is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided information, please contact us for deletion.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted in the App and on our website with a new “last updated” date.
Continued use of the Platform means you accept the updated version.

11. Contact Us

If you have questions, concerns, or data-related requests, please contact us:

By using the Kaataru Ride app, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described.